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Starwebdesignsince 2008

CRO and analytics

Turn the visits you already have into enquiries

Doubling your traffic is expensive. Getting twice as many enquiries from the traffic you already have is usually cheaper, faster, and it makes every other channel worth more at the same time.

That work starts with measurement, because most sites cannot answer basic questions — which page the enquiry came from, how many people started the form and gave up, whether the phone number is ever tapped. We set up GA4 and Google Tag Manager so those questions have answers, then use the answers to decide what to change. On the locksmith site one landing-page change moved the conversion rate from 22.7 per cent to 34.9 per cent. We measure before and after, so you can see whether a change earned its place.

from £300

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What you get

What’s included

Measurement

GA4 and Tag Manager set up around the actions that matter: calls, forms, messages, checkout steps.

Behaviour review

Where people arrive, where they hesitate and where they leave — from the data, not from opinion.

Changes

A prioritised list of changes to page structure, copy and forms, with the reasoning for each.

Before and after

Each change measured against the baseline, so it is clear what worked and what did not.

Reporting

A monthly view of conversion rate by page and by channel, in plain language.

How it works

Three steps, and you see the work at each one.

  1. Measure

    Get the tracking right first. Until the numbers are trustworthy, every decision after is a guess.

  2. Find the drop-off

    Identify the two or three points losing the most people, and why they are losing them.

  3. Change and prove

    Make the change, measure it against the baseline, keep what works and revert what does not.

Mobile car key locksmith, Kent website
Kent auto locksmith website, homepage on desktop

Proof

Mobile car key locksmith, Kent

No web presence at all to a top-three local pack position in three months, with Ads leads arriving at £3.50 to £5 and work coming in through ChatGPT.

+35%
organic clicks in 28 days
Top 3
Google local pack in three months
£3.50–£5
cost per Google Ads lead
22.7% → 34.9%
conversion rate after one landing-page change
Read the case study ↗

FAQ

Questions before you call

Do we have enough traffic for this?

For formal A/B testing you need a few thousand sessions a month. Below that we still fix the obvious problems — a form that asks too much, a phone number that is not tappable — and measure the before and after directly.

Is our current analytics setup usable?

Often not. The most common problems are conversions that fire on page load rather than on submission, and no distinction between a form and a phone tap. We audit it before we trust it.

What counts as a conversion?

Whatever means money for you: a form, a call over thirty seconds, a WhatsApp message, a booking. We set those up specifically rather than tracking every click.

Will this conflict with our cookie banner?

No. We configure consent so tracking respects it, and we will tell you plainly what you can and cannot measure once people decline.

Have a project in mind?

Let’s build something
worth visiting.

Tell us what is not working and we will tell you what we would do about it. No pitch deck, no pressure.